Good business is all about the customer, but how do you keep track of all the buzz surrounding your business? Troubleshooting and responding to online

Most business experts agree that if you’re not already marketing to millennials, you should be. Millennials, or adults aged roughly 25-40, make up a significant

Many people have great business ideas, but they never get off the ground. Why is that? It’s because they only think about the product and

When you’re running a business you tend to wear a lot of hats. You’re often not just a manager—you’re also a bookkeeper, a customer service

It may seem obvious, but a business goes nowhere without customers. There’s an old adage that the customer is king, but we think that really

You’re an expert in your field. When you run your own business, you are backed by years of expertise and a talented staff, so why

Lead generation is a necessary part of the sales cycle, and it’s the process of creating interest in a product or service and turning that

An old-fashioned phone call is a tried and true means of communicating with your customers, but does it still work? The truth is, 92% of

Business owners have to consider the value of a single customer. We’re not talking about their value on a personal level (although those personal connections

Yes, phone communication is still important. In fact, 92% of customer interactions are still phone-based, and customers frequently turn to a phone call first when

The customer experience can make or break your business. If a customer has a bad experience, there’s a good chance they’ll let the internet know.

On the other end of the phone, a suspiciously friendly but robotic voice says, “Is this information correct? Say ‘yes’ or press 1; say ‘no’